GENERAL BOOKING CONDITIONS
A minimum deposit of 20% plus airfares per person is required to confirm your reservations. The reservation deposit is non-refundable. Payment of your deposit will be deemed as you accepting these terms and conditions. You will not seek to reverse the reservation deposit if any travel service provider is unable to provide the services for which you have contracted. Credit card fees do not apply to deposit payments. Fees are applied to balance payments and those paid in full at the time of booking.
- Final payment:
The balance for all bookings is due 90 days prior to travel.
2.1 If you have not paid by the due date we may cancel your arrangements and retain your deposit.
2.2 Credit card payments are accepted with fees applicable (2% for Visa and MasterCard, 3% for American Express and Diners). To avoid the payment of credit card fees, EFT transfers and cheques are accepted, however the funds must be cleared into the nominated Proud Australia Group Pty Limited bank account by the due date of the final payment.
- Late bookings:
Reservations made within 90 days of departure will only be accepted if the total value of the arrangements is paid in full at the time of booking, this also secures payment of any cancellation fees imposed if the booking is subsequently cancelled by you. In the event that we are unable to confirm your requested arrangements your payment will be refunded in full.
- Check-in / check-out policy
Additional AUD $200 until 1pm
Additional $100/hour until 5pm
Between 5:00 to 7:00pm half room rate.Check-in time:
Minimum age to register:
Late Check-out fee:
- Cancellations by you:
Cancellation of a booking, or part thereof, will incur the following fees plus any additional supplier charges. Once travel has commenced, no refunds will be made for any unused service. All flights are non-refundable and changeable subject to fees and applicable fare rules.Cancellation period prior to departure date
90 days and lessCancellation fee as % of total package value
Loss of deposit
- Changes by us:
At the time of booking in the event we have to change any component to your itinerary due to schedule changes, unavailability or price increase due to supplier charges your package will be re-priced accordingly and you will be notified. In almost all cases, significant changes to your itinerary and even the cancellation of one or more parts of your holiday package will be due to factors which are outside our control, given we are not ourselves a provider of travel services. We will notify you of changes to your booking as soon as we can. We cannot accept any liability or pay any compensation where the services we have promised to arrange are significantly modified or cannot be provided at all or as promised as a result of circumstances which are outside of our control. We reserve the right to amend your travel documents if they do not match your booking due to our error or omission.
- Changes by you:
Should you choose to change any of your travel arrangements a change fee of $25 per person per change is applicable in addition to any change and cancellation fees imposed by our supplier partners as per their terms and conditions. In the event you should advise the spelling of your name which does not match your as per identification or request incorrect travel dates resulting in the reissue and or rebooking of your travel arrangements, all and any fees incurred will be passed on to you for payment.
- Itinerary and Fares:
Rates and details are valid at the time of printing however, these can be subject to alteration and we reserve the right to alter fares in the case of unforeseen circumstances without notice.
Where airfares have been included in itineraries, they are based on lead in economy fares based on the best availability at the time of packaging. In the event that fares have increased an additional payment will be required. Fares include check-in luggage and inflight dining and entertainment where applicable. Should you require certain facilities or have a preferred airline please discuss this with your consultant at the time of booking.
- Travel Insurance:
We strongly recommend that passengers have their own travel insurance against illness, injury, loss/damage to personal belongings, cancellation charges and not being able to travel on the confirmed departure date. Please enquire at the time of booking.
When travelling internationally, you are required to have a valid passport to show upon departure and arrival of your journey. Often this requires at least 6-12 months validity past your return date to Australia depending on your destination. Please ask your consultant for further clarification at the time of enquiry. You are solely responsible for meeting necessary passport requirements and paying all associated costs.
Depending on diplomatic relations, some countries will require you to obtain a visa in order to stay in the country. Even if you are just stopping over for a few hours, some countries will require you to have a visa if you wish to leave the airport. To find out if you require a visa for your international stay and how to apply for one, refer to the destination’s consulate or embassy, your consultant or visit Visa Link online http://visalink.com.au. You are solely responsible for meeting necessary visa entry requirements and paying all associated costs.
In order for us to prepare your tickets we require the following documentation:
14.2 International bookings – a copy of your passport.
All images in this brochure depict authentic locations; their appearance in the brochure does not indicate that these destinations will be included in your arrangements. Some images have been provided by or purchased from Australian Tourism Bodies, Photo Stock Libraries and our preferred suppliers
- Bookings by travel agent/operator
If you are a travel agent or tour operator making a booking on behalf of clients, you acknowledge and agree that you and your client(s) are bound by these general booking conditions.
- Automatic upgrades
From time to time, travel service providers provide automatic upgrades. It is your responsibility to advise us if you do not wish to be eligible for an automatic upgrade.
We act as an agent for, and sell various travel related products as agent on behalf of, numerous transport, accommodation and other service providers, such as airlines, coach, rail and cruise line operators. Any services we provide to you are collateral to that agency relationship. Our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We exercise care in the selection of reputable service providers but we have no control over, or liability for, the services provided by third parties. We regret we cannot guarantee itineraries and the connections associated with any of our packages. All bookings are made on your behalf subject to the terms of conditions, including conditions of carriage and limitations of liability, imposed by these service providers. We can provide you with copies of the relevant service provider terms and conditions on request. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.
- Special needs
Should you have any special needs, you are required to inform us at the time of your booking. Special needs include (without limitation) if you have any disability, illness disease or other condition, you have limited mobility, you have a service animal, you are pregnant, you need special help or any other circumstances exist which may make it difficult for you to use travel services. If you fail to advise us of your special needs, we may not be able to book suitable travel services for you. To the extent permitted by law, you are responsible for ensuring that the travel services are suitable for your special needs.
These general booking conditions are governed by the laws in force in South Australia. You agree that, in the event of a dispute between you and us, any action you bring against us will be brought in South Australia, Australia.
Your full itinerary, vouchers and tickets will be sent to you approximately 2-3 weeks prior to your departure on the condition that all required documentation has been received.
Again, many thanks and we look forward to assisting you.
- Credit card
We accept Visa, Master, Amex and Diners cards, fees apply (2% for Visa and MasterCard, 3% for Other cards)
- Direct deposit
Account name: Proud Australia Group Pty Limited
BSB: 035-000 Account No: 14-6122
PO Box 168, Glenelg
South Australia, Australia 5045
- Please send a receipt to firstname.lastname@example.org, as a reference please include your surname and booking number.
Please make cheques payable to Proud Australian Group Pty LtdPlease note deposit payments are non-refundable and non-transferable.